At Funding CEO LLC (“Company”, “Seller”), we are committed to ensuring that disputes are handled in a fair, efficient, and transparent manner. This Dispute Resolution Policy is designed to provide both parties with a clear, structured process that is faster, more cost-effective, and more convenient than traditional litigation.
The goal of this policy is to ensure that disputes are resolved in a way that is fair to both the Customer (“Buyer”, “User”) and the Company, while also providing a structured framework that protects against unnecessary legal battles, misunderstandings, or prolonged disputes.
This Dispute Resolution Policy consists of three key components:
- Internal Mediation – A fast and easy way to resolve issues before escalation.
- Binding Arbitration – A streamlined, final resolution process that eliminates the delays and excessive costs of litigation.
- Confidentiality, Risk Disclosure & Limitation of Liability – Key terms that protect both parties and ensure clarity on responsibilities and expectations.
1. WHY THIS POLICY BENEFITS YOU
Many customers worry about what happens if they have an issue or disagreement with a business. Our dispute resolution process is designed to be better, faster, and fairer than going to court.
- You Get Answers Quickly – Most disputes are resolved within 14 days, compared to months or even years in a lawsuit.
- You Save Money – Arbitration is significantly cheaper than hiring a lawyer and dealing with court fees.
- You Avoid the Stress of Litigation – Everything is handled online, so you never have to go to court or deal with unnecessary paperwork.
- Both Parties Are Protected – The process is designed to ensure that both you and the Company are treated fairly.
2. INTERNAL MEDIATION: THE FIRST STEP
Before escalating a dispute, we encourage customers to use our Internal Mediation Process. This is a simple, fast, and free way to resolve most concerns without the need for arbitration.
2.1. How Internal Mediation Works
- Submit a Mediation Request: If you have a dispute, visit FundingCEO.com/mediate and provide details about the issue.
- We Will Contact You Quickly: We will schedule a conversation via phone, WhatsApp, or Zoom based on your preference.
- Resolution & Follow-Up: If we cannot resolve the issue in the first session, a follow-up meeting will be scheduled within a few days.
2.2. Why Mediation First?
- It’s Faster: Mediation typically resolves most issues in a single conversation.
- It’s Free: There are no costs associated with mediation.
- It’s Fair: Both parties must agree on a resolution for it to be final.
3. DISPUTE RESOLUTION & ARBITRATION
By purchasing or using any products or services from Funding CEO LLC (“Company”), you agree that any dispute, claim, or controversy of any kind—including those based on fraud, misrepresentation, deceptive trade practices, unjust enrichment, breach, negligence, or statutory violation—arising out of or related to your order, the services provided, the Company’s websites, or any agreement between you and the Company, will be resolved exclusively through final and binding arbitration conducted online and based solely on written submissions, unless mutually agreed otherwise or as required by the arbitration provider. Arbitration shall be administered, in order of preference, by net-ARB (www.net-arb.com), Arbitration Resolution Services (www.arbresolutions.com), RapidRuling (www.rapidruling.com), Brief by Ejudicate (www.ejudicate.com), or the American Arbitration Association (www.adr.org); if none accept jurisdiction, the matter may only be filed in Denver County Small Claims Court in Colorado, where both parties waive jury trials and agree to written submissions only if permitted. Arbitration must be on an individual basis only, and no party may bring or participate in any class action, collective arbitration, mass arbitration, or representative proceeding. The arbitrator has exclusive authority to determine all issues of arbitrability and interpretation, may not award punitive, exemplary, or treble damages, and must follow the terms of the parties’ signed agreements, including all general releases and limitations of liability. All arbitration costs will be split evenly unless otherwise required by the provider, though Company may advance your share in its discretion. If Company prevails, you agree to reimburse all fees and costs incurred in connection with the arbitration. Company may vacate any arbitration award that contradicts or misinterprets signed agreements or fails to apply contractual liability limits; you waive any right to vacate awards that adhere to the signed agreements. This clause is governed by the Federal Arbitration Act and Colorado law, applies retroactively and prospectively, and survives termination. Company may update this clause at any time through its Terms of Use or incorporated policies without notice; continued use binds you to all updates, and you agree that any updated version of this arbitration clause will govern all past, present, and future disputes.
4. CONFIDENTIALITY, RISK DISCLOSURE & LIMITATION OF LIABILITY
Customers must understand their responsibilities and the risks associated with purchasing a corporate entity. The full terms of this are outlined below:
Buyer agrees not to disclose the purchase price, terms of this transaction, or any related details to any third party without Seller’s prior written consent. Buyer acknowledges that purchasing a corporate entity is a business investment with no guaranteed success and that Buyer is not using life savings, emergency funds, or money critical for survival for this purchase. Buyer further acknowledges that Seller does not provide any credit repair services, credit advice, or assistance in modifying credit history. Seller does not engage in or offer any services related to credit restoration, removal of negative items from credit reports, or improving credit scores in any way. Buyer further acknowledges that Seller does not guarantee any specific outcomes, approvals, or financial benefits resulting from the use of the purchased entity. Under no circumstances shall Seller’s liability exceed the total amount actually paid by Buyer for the corporate entity. If Seller is found liable for any reason, compensation shall be issued in the form of store credit by default, valid for six (6) months and expiring if unused, unless otherwise required by arbitration, court ruling, or applicable law.
5. FINAL THOUGHTS: WHY THIS POLICY PROTECTS YOU
This Dispute Resolution Policy was created to ensure a structured, transparent, and fair process for resolving any concerns. It eliminates the unpredictability, high costs, and lengthy delays of traditional litigation, providing both parties with a reliable process to resolve disputes quickly and professionally.
By engaging in our services, you acknowledge and agree to this Dispute Resolution Policy. Our
goal is to ensure that all concerns are resolved efficiently, fairly, and professionally.
With my signature below, I affirm that I have
read and understand this Policy.
Our goal is to ensure that all customers are satisfied with their orders, and we will make every reasonable effort to address any concerns you may have. To make this process as smooth and efficient as possible, we offer a streamlined dispute resolution process that includes both mediation and arbitration to resolve any disagreements in a fair and timely manner.
Step 1: Internal Mediation – An Effective First Step
We encourage our customers to begin with mediation, as it is a quick, informal, and effective way to resolve disputes. Mediation allows both parties to communicate openly and reach a mutually agreeable resolution without escalation.
How to Begin Internal Mediation:
1. Submit a Mediation Request:
You can initiate the mediation process by submitting a request through our website at FundingCEO.com/mediate. Please provide a brief description of the issue, your contact information, and any relevant documentation.
2. Scheduling the Mediation Session:
Once we receive your mediation request, we will promptly contact you to schedule a session via phone, WhatsApp, or Zoom, whichever is more convenient for you.
3. Follow-Up if Necessary:
If the issue is not resolved in the initial session, we will schedule a follow-up session within the next few business days to continue working toward a resolution.
Mediation is a voluntary, non-binding process, meaning that no party is obligated to accept the outcome unless both agree to it.
In most cases, mediation successfully resolves disputes to the satisfaction of both parties, avoiding the need for further action.
Step 2: Binding Arbitration through FairClaims.com
If mediation does not lead to a resolution, the next step is binding arbitration through FairClaims.com. Arbitration is a more formal process but remains faster and more efficient than litigation. Once arbitration is initiated, the arbitrator’s decision is final and legally binding for both parties.
How FairClaims Arbitration Works:
1. Initiating Arbitration:
If mediation fails to resolve the issue, either party can initiate arbitration by submitting a request via FairClaims.com.
2. The Arbitration Process:
Both parties will submit written statements and relevant documents via the FairClaims platform. An impartial arbitrator will review the evidence and make a decision within 14 days of submission. No in-person or video meetings are required, ensuring a quicker resolution.
3. Costs and Fees:
We cover up to $500 of your arbitration filing fees as part of our commitment to resolving disputes fairly and efficiently. You will only need to reimburse this amount if the arbitrator rules in our favor.
Why Use Our Dispute Resolution Process?
We encourage all customers to take advantage of this dispute resolution process because it provides a fair, transparent, and efficient way to resolve concerns. Mediation and arbitration are designed to avoid unnecessary legal action, reduce costs, and offer a structured path to a satisfactory outcome for both parties.
Advantages:
• Quick Resolutions: Most disputes are resolved within 14 days, significantly faster than traditional legal methods.
• No Upfront Costs: We absorb the cost of arbitration up to $500 unless the arbitrator rules against you.
• Convenience: Both mediation and arbitration are conducted entirely online, allowing you to participate from the comfort of your home or office.
Consequences of Fraudulent Claims
While we are committed to resolving disputes in good faith, we take fraudulent claims seriously. Fraudulent claims can occur when false or misleading information is provided about an order or the product received. Submitting false claims can lead to legal and financial consequences, and we strongly discourage any attempt to misrepresent the facts.
Examples of Fraudulent Claims:
• Claiming that you did not place or authorize the order: This occurs when a customer disputes a charge, stating that they never placed the order or did not authorize the transaction, despite having done so knowingly.
• Stating that you did not receive the product: This refers to claims where a customer states they did not receive the product, even though tracking information or delivery confirmation shows it was delivered.
• Claiming you canceled the product: This happens when a customer claims to have canceled the product or service, despite being fully aware that the product cannot be canceled and is non-refundable, as clearly stated in the terms.
• Falsely claiming a defect in the product: This occurs when a customer claims the product is defective or unsatisfactory when, in fact, the product was delivered in proper working condition, or in the case of a corporate entity, the entity was clean with no prior liabilities.
Consequences of Making Fraudulent Claims:
• Legal Action: If it is determined that a false claim has been made, we reserve the right to pursue legal action to recover any associated costs. This includes, but is not limited to, legal fees, administrative costs, and any damages incurred due to the false claim.
• Collections: In cases where the customer owes money to the company and refuses to pay based on fraudulent claims, we may refer the unpaid balance to a collections agency. This could result in negative reports to the major credit bureaus (Experian, Equifax, and TransUnion), potentially impacting your credit score.
• Fraudulent claims are taken very seriously, and we encourage all customers to act in good faith throughout the dispute resolution process. Misrepresenting facts or intentionally filing false claims can result in substantial financial and legal consequences.
Conclusion
Our dispute resolution process offers an efficient and fair way to address any concerns you may have. By following the steps outlined above, we believe we can resolve most disputes to the satisfaction of both parties without the need for legal escalation. We are here to assist you and encourage you to participate in this process for a smooth and timely resolution.
