At Funding CEO LLC (“Company”, “Seller”), we are committed to ensuring that disputes are handled in a fair, efficient, and transparent manner. This Dispute Resolution Policy is designed to provide both parties with a clear, structured process that is faster, more cost-effective, and more convenient than traditional litigation.
The goal of this policy is to ensure that disputes are resolved in a way that is fair to both the Customer (“Buyer”, “User”) and the Company, while also providing a structured framework that protects against unnecessary legal battles, misunderstandings, or prolonged disputes.
This Dispute Resolution Policy consists of three key components:
- Internal Mediation – A fast and easy way to resolve issues before escalation.
- Binding Arbitration – A streamlined, final resolution process that eliminates the delays and excessive costs of litigation.
- Confidentiality, Risk Disclosure & Limitation of Liability – Key terms that protect both parties and ensure clarity on responsibilities and expectations.
1. WHY THIS POLICY BENEFITS YOU
Many customers worry about what happens if they have an issue or disagreement with a business. Our dispute resolution process is designed to be better, faster, and fairer than going to court.
- You Get Answers Quickly – Most disputes are resolved within 14 days, compared to months or even years in a lawsuit.
- You Save Money – Arbitration is significantly cheaper than hiring a lawyer and dealing with court fees.
- You Avoid the Stress of Litigation – Everything is handled online, so you never have to go to court or deal with unnecessary paperwork.
- Both Parties Are Protected – The process is designed to ensure that both you and the Company are treated fairly.
2. INTERNAL MEDIATION: THE FIRST STEP
Before escalating a dispute, we encourage customers to use our Internal Mediation Process. This is a simple, fast, and free way to resolve most concerns without the need for arbitration.
2.1. How Internal Mediation Works
- Submit a Mediation Request: If you have a dispute, visit FundingCEO.com/mediate and provide details about the issue.
- We Will Contact You Quickly: We will schedule a conversation via phone, WhatsApp, or Zoom based on your preference.
- Resolution & Follow-Up: If we cannot resolve the issue in the first session, a follow-up meeting will be scheduled within a few days.
2.2. Why Mediation First?
- It’s Faster: Mediation typically resolves most issues in a single conversation.
- It’s Free: There are no costs associated with mediation.
- It’s Fair: Both parties must agree on a resolution for it to be final.
3. DISPUTE RESOLUTION & ARBITRATION
This agreement includes a binding arbitration clause that governs how disputes are resolved. If mediation does not resolve the dispute, then any and all disputes, claims, or controversies arising out of or relating to this agreement—including but not limited to its breach, enforcement, interpretation, or termination—shall be resolved solely through final and binding arbitration, except as otherwise expressly allowed below. The parties agree that arbitration will be conducted entirely online and based solely on written submissions, with no in-person appearances or live hearings unless mutually agreed or specifically required by the arbitration provider. Arbitration shall be administered by a neutral third-party arbitration provider, in the following order of preference: first by net-ARB at www.net-arb.com; if net-ARB is unavailable or declines to administer the matter, then by Arbitration Resolution Services (ARS) at www.arbresolutions.com; if ARS is unavailable, then by RapidRuling at www.rapidruling.com; if RapidRuling is not available, then by Brief (operated by Ejudicate) at www.ejudicate.com; and if none of the above providers are available or willing to handle the dispute, then by the American Arbitration Association (AAA) under its applicable consumer or commercial rules, at www.adr.org. If all of the listed arbitration providers are unavailable or unwilling to accept the dispute, then and only then may the matter be filed in a small claims court or other court of competent jurisdiction located in the State of Colorado, and in any such court proceeding, both parties knowingly and voluntarily waive any right to a trial by jury and agree that, where permitted by the court, the dispute shall be resolved by written submission only, without live testimony or in-person hearings. The parties consent to personal jurisdiction and exclusive venue in Colorado. All arbitration proceedings and any court proceedings must be conducted on an individual basis only, and no party may participate in a class action, mass arbitration, collective arbitration, or representative action of any kind. The arbitrator shall have exclusive authority to decide all issues related to the interpretation, applicability, enforceability, and scope of this arbitration clause, including the question of arbitrability itself, and shall not be permitted to award punitive or exemplary damages against Seller under any circumstances. The costs of arbitration, including any filing fees, administrative fees, arbitrator compensation, and related costs, shall be shared equally by both parties unless otherwise required by the provider’s rules; however, Seller may, at its sole discretion, pay Buyer’s share of arbitration fees in order to allow the case to proceed, and if Seller prevails in arbitration, Buyer agrees to reimburse Seller for all arbitration-related fees and costs, including reasonable attorneys’ fees, case filing costs, administrative fees, and any other expenses incurred by Seller in connection with the arbitration or enforcement of this clause. This arbitration agreement is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1–16, and to the extent state law applies, it shall be the laws of the State of Colorado without regard to its conflict of laws principles. The arbitrator’s final decision shall be binding and enforceable in any court with jurisdiction. If Buyer files a lawsuit or other proceeding in violation of this clause, Buyer agrees to reimburse Seller for all reasonable attorneys’ fees, arbitration fees, court costs, and any other expenses Seller incurs in enforcing this clause or obtaining dismissal of such unauthorized action. This clause shall survive the completion of any transaction and any termination or expiration of this agreement.
4. CONFIDENTIALITY, RISK DISCLOSURE & LIMITATION OF LIABILITY
Customers must understand their responsibilities and the risks associated with purchasing a corporate entity. The full terms of this are outlined below:
Buyer agrees not to disclose the purchase price, terms of this transaction, or any related details to any third party without Seller’s prior written consent. Buyer acknowledges that purchasing a corporate entity is a business investment with no guaranteed success and that Buyer is not using life savings, emergency funds, or money critical for survival for this purchase. Buyer further acknowledges that Seller does not provide any credit repair services, credit advice, or assistance in modifying credit history. Seller does not engage in or offer any services related to credit restoration, removal of negative items from credit reports, or improving credit scores in any way. Buyer further acknowledges that Seller does not guarantee any specific outcomes, approvals, or financial benefits resulting from the use of the purchased entity. Under no circumstances shall Seller’s liability exceed the total amount actually paid by Buyer for the corporate entity. If Seller is found liable for any reason, compensation shall be issued in the form of store credit by default, valid for six (6) months and expiring if unused, unless otherwise required by arbitration, court ruling, or applicable law.
5. FINAL THOUGHTS: WHY THIS POLICY PROTECTS YOU
This Dispute Resolution Policy was created to ensure a structured, transparent, and fair process for resolving any concerns. It eliminates the unpredictability, high costs, and lengthy delays of traditional litigation, providing both parties with a reliable process to resolve disputes quickly and professionally.
By engaging in our services, you acknowledge and agree to this Dispute Resolution Policy. Our
goal is to ensure that all concerns are resolved efficiently, fairly, and professionally.
With my signature below, I affirm that I have
read and understand this Policy.
Our goal is to ensure that all customers are satisfied with their orders, and we will make every reasonable effort to address any concerns you may have. To make this process as smooth and efficient as possible, we offer a streamlined dispute resolution process that includes both mediation and arbitration to resolve any disagreements in a fair and timely manner.
Step 1: Internal Mediation – An Effective First Step
We encourage our customers to begin with mediation, as it is a quick, informal, and effective way to resolve disputes. Mediation allows both parties to communicate openly and reach a mutually agreeable resolution without escalation.
How to Begin Internal Mediation:
1. Submit a Mediation Request:
You can initiate the mediation process by submitting a request through our website at FundingCEO.com/mediate. Please provide a brief description of the issue, your contact information, and any relevant documentation.
2. Scheduling the Mediation Session:
Once we receive your mediation request, we will promptly contact you to schedule a session via phone, WhatsApp, or Zoom, whichever is more convenient for you.
3. Follow-Up if Necessary:
If the issue is not resolved in the initial session, we will schedule a follow-up session within the next few business days to continue working toward a resolution.
Mediation is a voluntary, non-binding process, meaning that no party is obligated to accept the outcome unless both agree to it.
In most cases, mediation successfully resolves disputes to the satisfaction of both parties, avoiding the need for further action.
Step 2: Binding Arbitration through FairClaims.com
If mediation does not lead to a resolution, the next step is binding arbitration through FairClaims.com. Arbitration is a more formal process but remains faster and more efficient than litigation. Once arbitration is initiated, the arbitrator’s decision is final and legally binding for both parties.
How FairClaims Arbitration Works:
1. Initiating Arbitration:
If mediation fails to resolve the issue, either party can initiate arbitration by submitting a request via FairClaims.com.
2. The Arbitration Process:
Both parties will submit written statements and relevant documents via the FairClaims platform. An impartial arbitrator will review the evidence and make a decision within 14 days of submission. No in-person or video meetings are required, ensuring a quicker resolution.
3. Costs and Fees:
We cover up to $500 of your arbitration filing fees as part of our commitment to resolving disputes fairly and efficiently. You will only need to reimburse this amount if the arbitrator rules in our favor.
Why Use Our Dispute Resolution Process?
We encourage all customers to take advantage of this dispute resolution process because it provides a fair, transparent, and efficient way to resolve concerns. Mediation and arbitration are designed to avoid unnecessary legal action, reduce costs, and offer a structured path to a satisfactory outcome for both parties.
Advantages:
• Quick Resolutions: Most disputes are resolved within 14 days, significantly faster than traditional legal methods.
• No Upfront Costs: We absorb the cost of arbitration up to $500 unless the arbitrator rules against you.
• Convenience: Both mediation and arbitration are conducted entirely online, allowing you to participate from the comfort of your home or office.
Consequences of Fraudulent Claims
While we are committed to resolving disputes in good faith, we take fraudulent claims seriously. Fraudulent claims can occur when false or misleading information is provided about an order or the product received. Submitting false claims can lead to legal and financial consequences, and we strongly discourage any attempt to misrepresent the facts.
Examples of Fraudulent Claims:
• Claiming that you did not place or authorize the order: This occurs when a customer disputes a charge, stating that they never placed the order or did not authorize the transaction, despite having done so knowingly.
• Stating that you did not receive the product: This refers to claims where a customer states they did not receive the product, even though tracking information or delivery confirmation shows it was delivered.
• Claiming you canceled the product: This happens when a customer claims to have canceled the product or service, despite being fully aware that the product cannot be canceled and is non-refundable, as clearly stated in the terms.
• Falsely claiming a defect in the product: This occurs when a customer claims the product is defective or unsatisfactory when, in fact, the product was delivered in proper working condition, or in the case of a corporate entity, the entity was clean with no prior liabilities.
Consequences of Making Fraudulent Claims:
• Legal Action: If it is determined that a false claim has been made, we reserve the right to pursue legal action to recover any associated costs. This includes, but is not limited to, legal fees, administrative costs, and any damages incurred due to the false claim.
• Collections: In cases where the customer owes money to the company and refuses to pay based on fraudulent claims, we may refer the unpaid balance to a collections agency. This could result in negative reports to the major credit bureaus (Experian, Equifax, and TransUnion), potentially impacting your credit score.
• Fraudulent claims are taken very seriously, and we encourage all customers to act in good faith throughout the dispute resolution process. Misrepresenting facts or intentionally filing false claims can result in substantial financial and legal consequences.
Conclusion
Our dispute resolution process offers an efficient and fair way to address any concerns you may have. By following the steps outlined above, we believe we can resolve most disputes to the satisfaction of both parties without the need for legal escalation. We are here to assist you and encourage you to participate in this process for a smooth and timely resolution.
